Refund Policy

Felony Men's Jewelry Refund and Exchange Policy

Last Updated: 14 November 2024

At Felony Men's Jewelry, we are committed to ensuring your satisfaction with our products. Please review our refund and exchange policy below:

Eligibility for Refunds

Refunds are only possible under the following conditions:

  1. Damaged Products: If the product you received is damaged.
  2. Does Not Meet Commitments: If the product does not meet the commitments made at the time of purchase.

Requesting a Refund

If you believe your product qualifies for a refund, please follow these steps:

  1. Contact Us: Email us at Info@felonystores.com or call us at 03295332077 within 7 days of receiving your order.
  2. Provide Details: Include your order number, a detailed description of the issue, and photographic evidence of the damage or how the product does not meet the commitments.
  3. Review Process: Our team will review your request and, if approved, provide you with instructions for returning the product.

Return Shipping

  • Customer Responsibility: You will be responsible for the cost of return shipping.
  • Secure Packaging: Please ensure the product is securely packaged to avoid further damage during transit.

Processing Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • Rejected Refunds: If your refund request is rejected, we will notify you via email with a detailed explanation.

Exchange Policy

If you would like to exchange a product, please follow these steps:

  1. Contact Us: Email us at Info@felonystores.com or call us at 03295332077 within 7 days of receiving your order.
  2. Provide Details: Include your order number and a detailed description of the product you wish to exchange and the product you would like to receive.
  3. Review Process: Our team will review your request and, if approved, provide you with instructions for returning the original product.
    Only possible if the product you received is damaged 

Return Shipping for Exchanges

  • Customer Responsibility: You will be responsible for the cost of return shipping for exchanges.
  • Secure Packaging: Please ensure the product is securely packaged to avoid further damage during transit.

Processing Exchanges

Once we receive and inspect the returned product, we will process your exchange and ship the new product to you. You will receive a confirmation email with the tracking information for the new shipment.

Contact Us

For any questions regarding our refund and exchange policy, please contact our customer service team:

Thank you for choosing Felony Men's Jewelry. We value your business and strive to provide you with the best possible service.